Customer Commitment
Our commitment to you, our customers
We believe in doing things properly, and in treating the people who buy from us with real care and respect.
Here’s what you can expect from us:
We’re here if you need us
Whether you’ve got a question, a concern or just want to share a thought, we’re listening. You can reach us by email, phone or live chat during normal working hours. We aim to reply within one working day, and usually much faster.
Feedback matters
We’re always looking to improve, and your feedback helps us do that. We may get in touch after your purchase to ask how things went, but we’ll always respect your space if you’d rather not hear from us. Either way, what you tell us helps shape what we do next.
Made with care
Every original is painted by Sally, and every print is made from a scan of a real painting, printed by a specialist UK printer. If something isn’t right, or doesn’t arrive in the condition it should, please let us know. We’ll put it right quickly and fairly.
A few words on returns
Everything we sell, from originals to prints, comes with a 14-day right to cancel once it’s delivered. So if a piece doesn’t feel right once it’s on your wall, you can send it back. The only exception is a bespoke order made specifically to your request, such as a commission or a custom print size. See our full Returns & Refunds Policy for the details.
And if you’re unhappy with anything, please get in touch. We’ll do everything we can to help, and we’ll always treat you fairly.
Keeping things open and honest
If something changes, such as a delivery date, we’ll let you know. And we’ll always treat your personal information with the care it deserves.
We’re a small team, building something we really believe in, so thank you for being part of it.
If there’s ever anything you’d like to ask or share, we’re just a message away.
