Terms & Conditions

Last updated: October 2026

Overview
This website is operated by Sally Pye Abstract Art Ltd (“we”, “us” or “our”). By using this website or buying from us, you agree to these Terms & Conditions (“Terms”), along with our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.

If you don’t agree with these Terms, please don’t use this website.

We sell original paintings and fine art prints by Sally Pye, along with a small range of products featuring her artwork. You have the right to cancel any order from our standard range within 14 days of receiving it, in line with UK consumer law. See our Returns & Refunds Policy for details.

We may update these Terms from time to time, and your continued use of the website means you accept any changes.

Online store terms

• You must be at least 18 years old to place an order.
• You agree not to use our products or website for any unlawful purpose, or in breach of any UK or international law, including intellectual property rights.
• Any attempt to damage, disrupt or misuse the website will result in immediate termination of access.

General conditions

• We reserve the right to refuse service where there is a risk of fraud, misuse or abuse.
• Payment information is always encrypted, but other non-sensitive data may be transmitted over public networks.
• You agree not to copy, reproduce or exploit any part of our website or content without our written permission, except as allowed in our Copyright & Intellectual Property Policy.

Accuracy of information
We aim to keep all information on our website correct and up to date, but we can’t guarantee it’s accurate at all times. Information may change without notice, and any reliance on it is at your own risk.

Prices and availability

• All prices and product details may change at any time without notice.
• We may update or discontinue products as needed, and we’re not liable for any resulting losses.
• Prices include VAT where applicable.

Products

• Original paintings are one-of-a-kind pieces. Once sold, they can’t be replaced.
• Prints and products are made to order in the UK.
• You have the right to cancel any order within 14 days of receiving it, without giving a reason. If an item arrives faulty, damaged or not as described, you’re also protected under the Consumer Rights Act 2015. See our Returns & Refunds Policy for full details.
• We make every effort to show colours and finishes accurately. But they may vary slightly because of differences in screens, materials and printing processes. Many of Sally’s paintings use metallic and iridescent paints that shift with the light, so an original will always look a little different in person to how it does on screen.
• We reserve the right to limit or cancel orders, restrict sales to certain customers or locations, and refuse transactions where we suspect fraud.

Trade orders

If you’re buying as a business (for example as an interior designer, stylist or company), your order is a business-to-business sale. The 14-day right to cancel and the Consumer Rights Act 2015 don’t apply. If a trade order arrives faulty or damaged, we’ll repair, replace or refund it. We aren’t liable for any loss of profit or business, or any other indirect loss.

Orders, billing and account information

• You agree to provide complete and accurate billing and delivery details when placing an order.
• You’re welcome to have your order delivered to a different address from your billing address, for example if it’s a gift.
• To protect against fraud, we may ask you to verify your identity or payment details before dispatching an order. We may cancel or refuse any order that appears suspicious, duplicated or incomplete.

Shipping and delivery
Whether you’re ordering an original painting, a print or a product, delivery from order to arrival typically takes up to 15 working days, and is often much quicker.

• Delivery times may vary during busy periods, and we’re not responsible for courier delays once your order has been dispatched.
• All deliveries are fully tracked, and you’ll receive tracking details by email once your order has shipped.
• See our Shipping & Delivery Policy for full details.

Third-party services and links
Some parts of our website may link to third-party websites or services. We’re not responsible for their content, privacy practices or business conduct, and we recommend reading their policies before using them.

Comments and feedback

• If you send us suggestions, reviews or other content, you give us permission to use, copy or publish it without any obligation to pay you.
• We may remove or refuse any content we consider unlawful, offensive or misleading.

Personal information
Your personal information is handled in line with our Privacy Policy. Please read it to understand how we collect and use your data.

Errors or omissions
Occasionally, product listings or other information on our website may contain errors or omissions. We reserve the right to correct them, and to cancel or refuse orders placed based on incorrect details.

Prohibited uses
You may not use our website or content for unlawful, harmful or fraudulent purposes. This includes uploading malicious code, breaching copyright, collecting other people’s data without consent, or trying to bypass security measures. We may suspend or terminate access for any misuse.

Warranties and limitation of liability

• We can’t guarantee that your use of the website will be uninterrupted or error-free.
• To the maximum extent permitted by UK law, Sally Pye Abstract Art Ltd is not liable for any indirect or consequential losses resulting from your use of our products or website.
• Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

Indemnity
You agree to indemnify Sally Pye Abstract Art Ltd, its directors, employees and partners against any claims or expenses arising from your breach of these Terms or misuse of our website.

Severability
If any part of these Terms is found to be unlawful or unenforceable, the rest remain valid and in effect.

Termination
You may stop using our website at any time. We may suspend or terminate your access if you breach these Terms. Any obligations that existed before termination (such as payment for confirmed orders) still apply.

Entire agreement
These Terms, together with our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy, form the full agreement between you and Sally Pye Abstract Art Ltd. They replace any earlier communications or understandings.

Governing law

• These Terms are governed by the laws of England and Wales.
• Any disputes will be handled by the courts of England and Wales.

Contact information
Sally Pye Abstract Art Ltd
Email: help@sallypye.com
Tel: 020 3576 2955

Correspondence only: Sally Pye Abstract Art Ltd, 128 City Road, London, EC1V 2NX
Registered office (not for correspondence): Sally Pye Abstract Art Ltd, 34 Croydon Road, Caterham, Surrey, CR3 1QB
Company number: 15712688
VAT number: GB467997802