Frequently Asked Questions
Something you're not sure about?
These FAQs should help, but if not, feel free to contact us.
General FAQs
Who is Sally Pye?
Sally is an abstract painter based in Surrey. She paints large acrylic canvases, layering metallic and iridescent paints beneath the surface, so each piece shifts in colour and tone as the light changes and as you move around the room.
What can I buy here?
Sally's original paintings, plus fine art prints of her work, framed or unframed. We'll be adding a small range of products featuring her artwork over time.
Browse the original paintings or the fine art prints.
What if my order arrives damaged?
Let us know as soon as you can, ideally within 7 days, with your order number and some clear photos. We'll sort out a replacement or refund. Read our returns policy.
Can I return my order if I change my mind?
Yes. You can cancel any order from our standard range within 14 days of receiving it, with no reason needed. Return postage on a change-of-mind return is at your own cost.
If your order arrives damaged, faulty or not as described, we'll put it right at no cost to you. Your statutory rights under the Consumer Rights Act 2015 are unaffected. See our Returns & Refunds Policy.
Original Paintings FAQs
Can I buy Sally's original paintings?
Yes. You can buy available originals here on the website, from Sally at one of her exhibitions, or through the galleries that show her work. Each one is one-of-a-kind, so once a painting sells, it's gone.
Browse available originals, or get in touch if you have a question before buying.
How big are the originals?
Most are acrylic on canvas, at 100 x 100cm or 100 x 80cm. Each painting comes framed and ready to hang, and the price includes the frame and UK mainland delivery.
Why does the painting look different in different light?
Many of Sally's paintings use metallic and iridescent paints, layered under the surface. They catch the light differently through the day and from different angles, so a painting can look warm in the morning and cooler at night. Photos can only capture one moment of that.
Can I commission a painting?
Possibly. If you have a colour palette, size or space in mind, particularly for an interior design project, get in touch and we'll talk about what's possible.
A commission is made to your specification, so the 14-day right to cancel doesn't apply. We'll agree everything with you clearly before Sally starts.
What if the painting I want has sold?
Most of Sally's sold paintings are still available as fine art prints. If you love one that's gone, get in touch and we can let you know when Sally paints something similar.
Shipping & Delivery FAQs
Is delivery included in the price?
Yes. Delivery to UK mainland addresses is included on all original paintings and prints.
How long does delivery take?
Up to 15 working days from order to delivery, and usually much quicker. You'll get tracking details as soon as your order is on its way. See our Shipping & Delivery page.
Where do you deliver?
We deliver to UK mainland addresses. If you're elsewhere, get in touch and we may be able to arrange something.
Can I send my order as a gift?
Yes. Just add the recipient's address as the delivery address at checkout.
How will my order be packed?
Original paintings are carefully packed by us for the journey. Framed prints are well protected in sturdy packaging, and unframed prints arrive rolled in a strong tube. We use recyclable materials wherever we can.
Can I track my order?
Yes. You'll get a tracking link by email when your order is dispatched. If tracking hasn't updated after 24 hours, contact us and we'll chase it.
Trade & Interior Design FAQs
Do you work with interior designers?
Yes. Sally's originals and prints work well in design projects, and we're happy to help you choose pieces to suit a palette or a space, or talk about custom print sizes. Get in touch with the details.
Can I display Sally's work in a commercial space?
Yes. Originals and prints look great in hotels, restaurants, offices and shops. Reproducing the artwork itself, for example on wallpaper, menus or products, needs our written permission. See our Copyright & Intellectual Property Policy.
Are you open to creative collaborations?
We're always interested in working with photographers, stylists and designers on editorial shoots, styled content or joint projects. Get in touch with your idea.
Do trade orders work differently?
Yes. Orders placed by a business are business-to-business sales, so the consumer 14-day right to cancel doesn't apply. See our Terms & Conditions.
