Privacy policy

Last updated: October 2026

Sally Pye Abstract Art Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your data when you visit or buy from our website, sallypye.com (the “Site”), or otherwise interact with us.

Please read it carefully. By using our Site or placing an order, you agree to the use of your information as described here.

Who we are
Sally Pye Abstract Art Ltd is a UK-based company that sells the original paintings and fine art prints of abstract artist Sally Pye. We operate the Site and are the data controller responsible for your personal information under UK data protection law.

Our online store is powered by Shopify, which acts as our data processor, helping us run the website, process payments and manage orders securely.

What information we collect
We collect and process the personal information we need to provide our products and services to you, including:

• Contact details: your name, billing and delivery addresses, phone number and email address.
• Order information: products ordered, order numbers, prices and delivery details.
• Account information: if you create an account, your username, password and preferences.
• Payment information: payment method and transaction details. We never see or store your full card details. All payments are processed securely by Shopify Payments, which handles your information in line with PCI-DSS data security standards.
• Communications: any information you give us when you get in touch (for example, by email or through the contact form).
• Device and usage information: such as your IP address, browser type and how you use our website. This helps us keep the Site secure, prevent fraud and improve its performance.

We don’t collect or store any sensitive personal information, and we don’t knowingly collect data from anyone under 18.

How we collect your information
We collect information in the following ways:

• Directly from you, when you browse, buy or contact us.
• Automatically, through cookies and similar technologies when you visit the Site.
• From our service providers, such as Shopify, payment processors and delivery partners, who help us fulfil your order.

How we use your information
We use your personal information only for legitimate business purposes, including:

• Fulfilling your orders and providing customer support.
• Processing payments and arranging delivery.
• Managing your account and contacting you about orders, updates or issues.
• Improving our website and understanding how visitors use it.
• Sending marketing and updates, where you’ve opted in (you can unsubscribe at any time).
• Meeting legal or regulatory requirements, such as tax, accounting or fraud prevention.

We never sell or rent your personal information to anyone.

Sharing your information
We only share your information where we need to in order to provide our services, such as with:

• Shopify (website hosting and ecommerce platform).
• Shopify Payments (payment processing).
• Fulfilment partners (for print production, packaging and delivery).
• IT, analytics and security providers (for example, email hosting or fraud prevention tools).

All service providers process your data only on our instructions and under strict data protection agreements.

Cookies and analytics
We use cookies to run and improve our website, remember your preferences and measure performance.

Some cookies are essential for the Site to work. Others, such as analytics cookies, are optional and only used with your consent.

For more details, or to manage your preferences, please see our Cookie Policy.

Marketing preferences
If you subscribe to our newsletter or updates, we’ll use your email address to send you news, new work and occasional offers.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly. If you unsubscribe, we’ll still send essential messages such as order confirmations or service updates.

Data retention
We keep your information only for as long as we need it:

• Order and transaction data is kept for at least 6 years to meet UK tax and accounting rules.
• Marketing and account information is kept until you unsubscribe or ask us to delete it.
• Other data may be kept for a reasonable period to resolve queries, meet legal obligations or improve our services.

Once we no longer need it, your information is securely deleted or anonymised.

Security of your information
We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access.

But no online system is completely secure, so we recommend you avoid sending sensitive information by unsecured email or message.

Your rights
Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Have your personal data deleted (where legally possible).
• Withdraw consent where you’ve previously given it.
• Restrict or object to certain types of processing.
• Request a copy of your data in a portable format.

To exercise any of these rights, email help@sallypye.com. We may need to verify your identity before completing your request.

International transfers
As our store is hosted by Shopify, your data may be transferred and processed outside the UK or European Economic Area.

Shopify uses recognised legal safeguards, including the UK’s International Data Transfer Agreement (IDTA) and the EU’s Standard Contractual Clauses, to protect your information when it’s processed overseas.

Complaints
We take privacy seriously and will do our best to resolve any concerns directly.

If you’re unhappy with how we’ve handled your data, you have the right to complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk

We’d always prefer to talk it through with you first, so please contact us before escalating a complaint.

Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. Any updates will appear on this page with a revised “last updated” date.

Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: help@sallypye.com

Postal address: Sally Pye Abstract Art Ltd, 128 City Road, London, EC1V 2NX, United Kingdom (Please note this is a correspondence address only. Our registered office is held separately for legal purposes.)